DEMURAE

Terms of Service

Updated: August 1, 2026

Welcome to demurae.com (the "Site"), operated by Demurae ("we," "us," or "our"). By accessing or using the Site, placing an order, or engaging with our content, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Site.

1. Eligibility

You must be at least 18 years old to use this Site or make a purchase. By using the Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2. Products and Pricing

  • All product descriptions, images, and specifications on the Site are provided for informational purposes and are as accurate as possible. However, we do not warrant that product descriptions or other content are error-free.
  • Prices are listed in US dollars (USD) and are subject to change without notice.
  • We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion, including in cases of pricing errors, suspected fraud, or unauthorized reselling.
  • Promotional offers and discount codes may have additional terms and are subject to availability.

3. Orders and Payment

  • Placing an order on the Site constitutes an offer to purchase. We reserve the right to accept or decline any order.
  • Payment is collected at the time of purchase through our secure payment processor. We accept the payment methods displayed at checkout.
  • You agree to provide accurate and complete billing and shipping information. We are not responsible for orders that cannot be fulfilled due to incorrect information provided by the customer.
  • Order confirmation emails are sent for your records but do not guarantee availability or shipment.

4. Shipping and Delivery

Shipping timeframes, costs, and policies are detailed in our Shipping Policy. Delivery dates are estimates and not guaranteed. Risk of loss and title for items pass to you upon delivery to the carrier.

5. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy. By making a purchase, you acknowledge and agree to the terms of that policy.

6. Product Use and Disclaimer

  • Demurae Knead Pro is a wellness massage device intended for personal, at-home use. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Results may vary. Any testimonials, before-and-after images, or claims on the Site reflect individual experiences and are not guaranteed outcomes.
  • You are responsible for using the device according to the included instructions. Demurae is not liable for injury or damage resulting from misuse of the product.
  • If you have a medical condition or concern, consult a healthcare professional before using the device.

7. Intellectual Property

All content on the Site - including text, images, graphics, logos, videos, product designs, and software - is the property of Demurae or its licensors and is protected by US and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.

8. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Site
  • Interfere with or disrupt the operation of the Site
  • Submit false or misleading information
  • Use automated tools (bots, scrapers) to access the Site without our written permission
  • Purchase products for the purpose of unauthorized resale

9. Limitation of Liability

To the maximum extent permitted by law, Demurae and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or purchase of our products, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the product(s) giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Demurae and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

11. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall first be attempted to be resolved informally by contacting us at contact@demurae.com.

If the dispute cannot be resolved informally within 30 days, it shall be resolved through binding arbitration administered under the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in the United States, and judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, you waive any right to a jury trial.

12. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of those sites. Accessing third-party links is at your own risk.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Demurae operates, without regard to conflict of law principles.

14. Force Majeure

Demurae shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, supply chain disruptions, or carrier delays.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Demurae regarding your use of the Site.

17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, contact us at:

Demurae
Email: contact@demurae.com