Help
Questions, answered softly
Everything about Knead Pro, shipping, returns and the 60-day promise. Still unsure? Write to us.
Using it
Plug it in, drape it over your shoulders (or rest it behind your back, under your calves, wherever the day settled), slip your hands through the straps, and press power. Choose from 3 speeds, toggle heat on or off, and reverse direction with one button — or let it auto-reverse every minute.
Safety & care
The optional warmth is designed to feel gentle, and overheat protection plus a 15-minute auto shut-off are built in. Use it over a thin layer such as a tee or towel, and stop the session if the warmth ever feels uncomfortable.
Shipping
We offer free standard shipping within the United States, with tracking on every order. Please allow approximately 4–6 weeks for delivery. Every order is covered by our 60-day money-back guarantee.
Returns & guarantee
You have 60 days from delivery to try Knead Pro. If it isn't right for you, email contact@demurae.com within that window to start a return. Once the returned product reaches us, we'll refund the full purchase price to your original payment method.
Orders & payment
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay — all through secure checkout.
- 60-Day Money Back
- Free US Shipping
- Delivery in 4–6 Weeks