Help
Questions, answered softly
Everything about Knead Pro, shipping, returns and the 60-day promise. Still unsure? Write to us.
Using it
Plug it in, drape it over your shoulders (or rest it behind your back, under your calves, wherever the day settled), slip your hands through the straps, and press power. Choose from 3 speeds, toggle heat on or off, and reverse direction with one button — or let it auto-reverse every minute.
Safety & care
The warmth is gentle — around body temperature — and overheat protection plus a 15-minute auto shut-off are built in. If you're using heat against bare skin, a thin layer (a tee or towel) makes it more comfortable.
Shipping
We ship free within the United States, with tracking on every order. Delivery takes approximately 3–5 weeks (see below). Every order is covered by our 60-day money-back guarantee.
Returns & guarantee
Use Knead Pro every evening for up to 60 days. If you don't love it, email contact@demurae.com and we'll refund your full purchase price. No interrogation, no fine-print maze.
Orders & payment
Visa, Mastercard, American Express, PayPal, Apple Pay and Shop Pay — all through secure checkout.
- 60-Day Money Back
- Free US Shipping
- Ships in 3–5 Weeks